Handlie foresees the shipping of the ordered products within an average period of 3 business days after the payment confirmation of the online order by the banking entity. The mentioned deadline may suffer changes, for example due to unavailability of stock, Handlie can't be held liable in case the order cannot, for any reason, be delivered within that period of time.
In case one of the ordered products isn’t in stock, handlie will contact you through email or telephone, within 3 business days from the day of order payment, in order to inform you of the new delivery time. Handlie can suggest the user a similar product in terms of quality and price to replace the unavailable product. In case of refusal by the user, handlie will proceed to the refund of the amount paid for the product.
In case handlie doesn’t provide the user with the purchased products within 30 days from purchase confirmation, the user can withdraw, automatically having the right to being refunded for the amount paid, except special orders or professional customers. Any withdrawal from an order by the user implies the loss of the amount paid, except for circumstantial factors established in the current legislation, like the unavailability of stock.
The products’ applicable warranty period is of 2 years, required by law, or more years when established by the manufacturer or distributor. The number of years of warranty is specified on the products’ details page, and in case the information isn’t there it should be assumed that the warranty period is 2 years.
In case of malfunction within the warranty period, the consumer should contact our customer support firstname.lastname@example.org and we’ll inform you about the procedure.
- Are you a professional customer?
The warranty has a maximum period of 6 months or other period if established by the product's manufacturer or distributer. This warranty excludes possible faults in the application or use that doesn't comply with its intended purpose.When potential complaints relating to this warranty are fair, it implies reparation, and in case that that isn’t possible, the replacement of the faulty products. Any costs related to the replacement or application of the mentioned products aren’t our responsibility.
The customer can cancel the order before receiving the purchased items. You can ask to return your order by contacting our customer support through the email email@example.com, and sending the product, including the original package. You should also include all the instructions, labels, documents and product packages.
The return deadline is of 14 days. The client should keep all the products in order to be able to return them to Handlie in the appropriate conditions of use, with all of its components and accessories and being able to, with due caution, inspect and manipulate the product.
Special orders returns won’t be accepted, without prior agreement.
The return must be made by the client to Handlie, through an email, or any other unambiguous way. You should send the product including the original package. It should include all the instructions, labels, documents and product packages.
Returns of special products or special orders aren’t going to be accepted.
The reception of the sold merchandise must be done within 8 days after the issuing of the sales document, and it should be checked right after its reception.
Any non-compliance (product, quantity or quality) should be reported to us within 24 hours after reception. Returns are accepted due to:
- A mistake by our services; the product sent doesn’t match the placed order.
- Possible quality deficiencies, after being analyzed and proven by our services.
- Other cases, different from the mentioned above, are analyzed occasionally. However, when the return request is accepted and its malfunction wasn’t our responsibility, the credit memo may be processed with a 20% deduction of the products value, for treatment and handling expenses.
In any case, the product and the corresponding package must be in perfect conditions and the returned merchandise must have its return form or document according to legal requirements.
The refund of the amount paid by the client will happen in the following 14 days to the day Handlie was informed of the contract settlement, and will be made through the same payment method used in the initial transaction.
While the products aren’t received, or the client doesn’t send proof of return, Handlie can keep the refund of the amount paid by the client.
Handlie may not accept the return in case the product isn’t returned in the same conditions it was sent, for example without opening signs, signs of being used or damaged and including all the original accessories and documentation. In this case Handlie will return the product to the client, without any refund. The costs of return of the products are covered by the client.
Handlie wants to create the platform where everyone can discover, get to know and buy hardware and building materials with a wide range of products, at the most competitive prices, with reliable and fast deliveries.