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Privacy Policy

In accordance with applicable national legislation and Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016 (General Data Protection Regulation), hereinafter referred to as GDPR, HANDLIECOM, LDA. ensures full compliance of all legal obligations and full privacy of its customers, users, partners and suppliers’ personal data.

Therefore, HANDLIECOM,LDA is committed to keep the collected, processed and stored personal data secure, by taking the appropriate measures, including data encryption, to prevent unauthorized people from accessing it, as well as submitting the processes and security policies to regular analysis to ensure the data is protected.

Controller 

HANDLIECOM,LDA., legal person n.º 504 095 676, with headquarters in Zona Industrial de Barrô, 3750-351 Barrô is the Controller of the personal data.

Purposes of Processing

We’ll use the personal data (collected in person or online), for the following purposes:

  • Executing the contract the Data Subject is part of or for pre-contractual diligences at the request of the Data Subject;
  • Customized communication and customer support;
  • Management of user registrations on the online platform;
  • Send marketing and advertising information about the company’s products, for example newsletters, news about upcoming events, disclosing information about new products and services, special campaigns;
  • Adoption of security measures for people and goods;
  • Legal obligations.

Processed personal data

Depending on how you interact with HANDLIECOM, LDA., in person or online, and the products and features you plan on using, we’ll process the following personal data:

  • Executing the contract the Data Subject is part of or for pre-contractual diligences at the request of the Data Subject

- Name, personal identification number, tax number, contact information (for example email, telephone number and address), transaction and purchase information (for example order and product number), payment information (bank account) and conditions for credit analysis.

  • Customized communication and customer support

- Name and contact information (for example email, telephone number and address)

  • Management of user registrations on the online platform

- Name, personal identification number, tax number, contact information (for example email, telephone number and address), technical data (IP address, language settings, geographic information), transaction and purchase information (for example order and product number), data generated by the user and by the purchase/e-commerce activity (for example products the user clicked and visited) and payment information (bank account).

  • Send marketing and advertising information

- Name and contact information (for example email, telephone number and address)

  • Adoption of security measures for people and goods

- Collected images by CCTV.

  • Legal obligations

- Complying with legal obligations, for example regarding communications to the competent authorities.

Legal basis for processing

HANDLIECOM, LDA. is legitimized to process personal data according to the following bases, that are related to the purpose that establishes its process:

  • Executing the contract the Data Subject is part of or for pre-contractual diligences at the request of the Data Subject

- Processing the data is required to conclude the purchase and sale contract and/or service contract and for budgeting, information requests, supplying catalogues, sales conditions and credit analysis.

  • Customized communication and customer support

- Legitimate interest to answer requests or questions made through multiple means of communication and to contact the legal, financial and sales representatives (natural persons) of the customers - legal persons.

  • Management of user registrations on the online platform

- Data processing is a requirement to use the online platform.

  • Send marketing and advertising information

- The legitimate basis to process your data for marketing purposes is the provided consent.

  • Adoption of security measures for people and goods

- Legitimate interest in guaranteeing security conditions for the facilities, products and people, as well as preventing and protecting against crimes or illegal activity.

  • Communicating with competent authorities

- Compliance of legal obligations.

Storage period

HANDLIECOM, LDA. will store the personal data for the time needed to execute the contractual relationship (like managing purchase of products and/or provided services, including possible returns, complaints in general or relating to a specific purchase of a product and/or service) and pre-contractual diligences, legitimate interests of the Controller and compliance of legal obligations and while the Data Subject keeps the consent for marketing campaigns and advertising of products (for example until the user unsubscribes the newsletter).

Rights of Data Subject

As Data Subject, you have the right to request the following:

  • Access to the personal data

To have confirmation whether the data that concerns you is or isn’t being processed, and, if necessary, access your personal data and get information about processing operations and/or transmission to other entities or destinations.

  • Correction

Whenever the personal data is outdated, inaccurate or incomplete;

  • Erasure

Within the limitation provided by law and if:

- The data is no longer needed for the purpose it was originally collected or processed;

- The consent was withdrawn for data processing (when the processing is based on consent) and there isn’t another purpose for the processing;

- In case of objection to automated processing and/or profiling and if there aren’t prevailing legitimate interests to justify the processing;

- The data was processed in an unlawful manner.

  • Limitation

If one of the following situations applies:

- Objection of the accuracy of the personal data, in a period that allows HANDLIECOM,LDA. to check its accuracy;

- Unlawful data processing and objection by the data subject to erase the personal data, requesting, instead, for limitation of its use;

- HANDLIECOM,LDA. no longer needs the personal data for processing purposes, but the data is requested by the Data Subject for declaration, exercise or defence of a right in legal proceedings;

- Objection of the processing until HANDLIECOM,LDA. legitimate reasons prevail over yours;

  • Portability

Possibility of requesting HANDLIECOM,LDA. the personal data, in a common format, and its transfer to another Controller if technically possible;

  • Objection of automated decisions and processing of your personal data

Right of objection can happen because of reasons related to the data subject’s particular situation, if the processing is based on legitimate interests, including profiling;

  • Withdrawal of consent

If consent isn’t legally required for the personal data processing the data subject has the right to withdraw consent at any given time, however that right doesn’t compromise the lawfulness of the processing done based on the consent given previously, nor the subsequent processing of the same data, based on other legal basis, like the compliance of the employment contract or legal obligations that HANDLIECOM,LDA is subject to.

You can check and change your personal data, edit your address list or change your password, by accessing “My account” at www.handlie.eu.

To exercise any of your rights you can contact HANDLIECOM,LDA., in writing, via email customer@handlie.com or letter to Zona Industrial de Barrô, 3750-351 Barrô.

Your requests will be handled with special attention, in order to guarantee the effectiveness of your rights. Proof of identity may be requested, to assure that the personal data is only shared with the data subject.

You should keep in mind that in some cases (for example, due to legal requirements) your request can’t be immediately met. In any case you’ll be informed, within one month from the moment the request is made, of the measures taken to do so.

Right to lodge a complaint

The Data Subject has the right to lodge a complaint to the National Commission for Data Protection (CNPD) in case he considers his personal data isn’t being properly processed or his rights aren’t being respected.

Sharing data with third-parties

To fulfill the purposes in this Privacy Policy, in the Cookie Policy and Terms and Conditions of Sale, HANDLIECOM,LDA. can provide the personal data to Processors and Third Parties, that help our relationship with the Data Subject, such as:

  • Banking and financial institutions
  • Entities to detect and prevent fraud
  • Providers of technological services
  • Providers and employees of logistics, transport and delivery services.
  • Service providers related to marketing and advertising

Questions and clarifications

For any question about the processing of your personal data please contact HANDLIECOM,LDA. via telephone number 234 623 607, email customer@handlie.com or in person in Zona Industrial de Barrô, 3750-351 Barrô, from Monday to Friday, from 10am to 18pm.

Privacy Policy Changes

HANDLIECOM,LDA. reserves the right to make changes to its Privacy Policy and Cookie Policy whenever necessary.

In that case the Data Subject will be notified through an email or through the online platform (for example through a banner, pop-up or push notification).

We recommend you to read this Privacy Policy and Cookie Policy regularly, available at www.handlie.eu

Place and date:
Águeda, 25 May 2018