Cancelling or returning online purchases

These conditions apply exclusively to purchases made at as a non-professional customer:

The client can return the product, within 14 days from the day the client had physical possession of the items, by contacting our customer support and sending the product, including the original package. You should also include all the instructions, labels, documents and product packages.

Send the return to:
handliecom, Lda
Zona Industrial Sul
Variante Recardães-Barrô, 1541

Handlie will refund the client on all payments made, including delivering costs, except if the type of delivery chosen by the client is more expensive than the one proposed by handlie. The refund of the amounts paid by the client will happen in the following 14 days to the day handlie was informed of the contract settlement, and will be made through the same payment method used in the initial transaction.

The client has 14 days from the day he gave the notice of contract withdrawal to return or deliver the items to handlie or the third party indicated by the client.

While the products aren’t received, or the client doesn’t send proof of return, handlie can keep the refund of the amounts paid by the client.

The client should keep all the products in order to be able to return them to Handlie in the appropriate conditions of use, with all of its components and accessories and being able to, with due caution, inspect and manipulate the product.

The consumer may be held liable for the depreciation of the item if the manipulation carried out to check the nature, characteristics and operation of that item exceeds the manipulation that is usually admitted in a commercial establishment.

Handlie may not accept the return in case the product isn’t returned in the same conditions it was sent, for example without opening signs, signs of being used or damaged and including all the original accessories and documentation. In this case Handlie will return the product to the client, without any refund.

The costs of return of the products are covered by the client.