Terms and Conditions

Introduction

This document establishes the conditions by which the use of this website (www.handlie.eu) and the transactions and operations, of commercial nature or others, must be regulated.

We recommend you to read the Terms and Conditions, Cookie Policy and Privacy Policy carefully before using this website.

By using the website or making a purchase through it, the consumer is aware that he’s accepting the Terms and Conditions and that he’s required to comply with them as well as our privacy policy. If you don’t agree with all the Terms and Conditions and with the Privacy Policy, you shouldn’t use this website.

These Terms and Conditions can be changed at all times, without prior notice to the client. It’s your responsibility to read it periodically, since the current conditions at the time you’re using the website or concluding a contract are the ones that you’re accepting and that are applicable by using the website or making a purchase.

In case you have any questions about the Terms and Conditions or Privacy Policy, you can contact us through our contact form.

Our information

 This website, under the trade name Handlie, is run by Handliecom Lda., legal person registered at the Commercial Registry Office of Águeda (Conservatória do Registo Comercial de Águeda) under the number 504 095 676, and with headquarters in Zona Industrial Sul, Variante Recardães-Barrô, nº1541, 3750-353 Barrô-Águeda, email customer@handlie.com and opening hours from Monday to Friday, from 10am to 6pm.

Your information and visits to this website

The information or data provided by the client will be processed in accordance with what’s established in the Privacy Policy.

By using this website the client is accepting the processing of the provided data and information in accordance with our Privacy Policy and states that all the provided information and data is true, current and accurate.

The creation, dissemination or storage of contents, links, codes or programs that contain destructive or harmful properties, or that infringe the general principles of law or public order is strictly forbidden.

The user must ensure the veracity, correction and update of his personal data, and the use of false identities is forbidden. To access your account, you must ensure the confidentiality of your login data, in order to prevent its misuse by third parties.

The user is the only one responsible for the proper backup, protection and security when accessing the website.

In case of non-compliance with these Terms and Conditions, or misuse of the website, Handlie reserves the right to block or cancel the user’s registration.

When using our website and/or ordering through it, the consumer is committing himself to:

Only use this website for searches or real orders.

Not make any fake or illicit order. Should there be any doubts, we’ll contact the client, or cancel the order and inform the competent authorities.

Provide his correct email, mailing address and/or other contact details. He also gives permission for the provided information to be used to contact him.

If you don’t provide all the necessary information, we won’t be able to process your order.

By making an order through this website, you declare to be over 18 years of age and have the legal capacity to conclude contracts.

Online order

Making orders through www.handlie.eu implies the sign up of the user by filling the available form. While you’re ordering something, if you haven’t signed up you can do it and proceed with the order.

As soon as you finish the order you’ll receive an automatic email to confirm the order, along with the order’s details. In case you spot something unusual, please, contact our customer service through an email to customer@handlie.com.

After the payment confirmation, Handlie will start the preparation and delivery of the products.

The scheduled delivery date will be sent to the customer through an email after preparing the products.

In case the information isn’t right you can ask for its rectification or even cancel the order.

Order delivery

Handlie foresees the delivery of the ordered products, properly packaged, within an average period of 3 business days after the payment confirmation of the online order by the banking entity on the provided address. The abovementioned deadline may suffer some changes, for example due to unavailability of stock, and Handlie can’t be held liable in case the order cannot, for any reason, be delivered within that period of time.

The deliveries are made on business days, from 9am to 6pm.

The delivery costs vary and are calculated according to the ordered products’ typology.

In case one of the ordered products isn’t in stock, Handlie will contact you through email or telephone, within 3 business days from the day of order payment, in order to inform you of the new delivery time. Handlie can suggest the user a similar product in terms of quality and price to replace the unavailable product. In case of refusal by the user, Handlie will proceed to the refund of the amount paid for the product.

In case Handlie doesn’t provide the user with the purchased products within 30 days from purchase confirmation, the user can withdraw, automatically having the right to be refunded for the amount paid. Any withdrawal from an order by the user implies the loss of the amount paid, except for circumstantial factors established in the current legislation, like the exercise of the right of withdrawal or unavailability of stock.

Prices and availability of the products

The information, prices and specifications that are available in this website are for informational purposes only, www.handlie.eu reserves the right to change the information and commercial offer about products, prices and promotional campaigns, commercial conditions and services at any time.

The published prices relate to purchases for delivery in Portugal.

We make every effort to assure that the available information is free of typographical errors, and whenever it happens we’ll proceed to its correction as soon as possible.

The pictures may not match the described specifications, you should contact our Customer Support to answer your questions.

In case the information doesn’t match the product’s specifications, the consumer has the right to terminate the purchase and sales agreement under the applicable legal terms.

The brands and names of products used at www.handlie.eu are property of the corresponding companies and businesses.

The prices and specifications may suffer changes without prior notice.

The information available at www.handlie.eu is free to its users and its access doesn’t form any type of commercial or professional relationship between the users and Handlie

Payment methods

Handlie provides multiple ways for you to pay for your order at Handlie:

Visa or MasterCard: the client must provide all the information requested. In case the payment platform informs you that your payment wasn’t accepted, your order will be on hold until you make the payment successfully.

Warranties

Consumer: a natural person who is acting for purposes which are outside his trade, business, craft or profession.

The products’ applicable warranty period is of 2 years, required by law, or more years when established by the manufacturer or distributor. The number of years of warranty is specified on the products’ details page, and in case the information isn’t there it should be assumed that the warranty period is of 2 years.

In case of malfunction within the warranty period, the consumer should contact our customer support and we’ll inform you about the procedure.

Professional customer: the purchaser, a natural or legal person who is a professional user, and therefore, intends for the acquired goods to be used professionally (industrial, services, etc..) or Special Orders

In case the client is registered as a “Professional” client the warranty has a maximum period of 6 months or other period if established by the product’s manufacturer or distributor. This warranty excludes possible faults in the application or use that doesn't comply with its intended purpose. When potential complaints relating to this warranty are fair, it implies reparation, and in case that that isn’t possible, the replacement of the faulty products. Any costs related to the replacement or application of the mentioned products aren’t our responsibility.

Repairs

In case you have a product that needs repair or maintenance you can contact our Customer Support and they’ll inform you about what you should do next.

Cancelling or returning online orders

Consumer

These conditions apply exclusively to purchases made at www.handlie.eu.

The client can cancel the order, before receiving the purchased items, by contacting our customer support customer@handlie.com and sending the product, including the original package. It should also include all the instructions, labels, documents and product packages.

In accordance with Article 10 of Legislative Decree 24/2014, of 14 March, the client has the right to terminate the contract, without having to provide any reason, or be charged any costs. The notice of contract withdrawal must be made by the client to Handlie, through an email, or any other unambiguously way. The exercise of the right of withdrawal must happen within 14 days from the day the client or a third party (except the shipping company) have physical possession of the items, or in case the purchase is composed of multiple items, the day the client or mentioned third party (except the shipping company) had physical possession of the last item.

After the abovementioned withdrawal, Handlie will refund the client on all payments made, including delivering costs, except if the type of delivery chosen by the client is more expensive than the one proposed by Handlie. The refund of the amount paid by the client will happen in the following 14 days to the day Handlie was informed of the contract settlement, and will be made through the same payment method used in the initial transaction.

The client has 14 days from the day he gave the notice of contract withdrawal to return or deliver the items to handlie or the third party indicated by handlie.

While the products aren’t received, or the client doesn’t send proof of return, Handlie can keep the refund of the amount paid by the client.

The client should keep all the products in order to be able to return them to Handlie in the appropriate conditions of use, with all of its components and accessories and being able to, with due caution, inspect and manipulate the product.

The consumer may be held liable for the depreciation of the item if the manipulation carried out to check the nature, characteristics and operation of that item exceeds the manipulation that is usually admitted in a commercial physical establishment.

Handlie may not accept the return in case the product isn’t returned in the same conditions it was sent, for example without opening signs, being used or damaged and including all the original accessories and documentation. In this case Handlie will return the product to the client, without any refund.

The costs of return of the products, whose purchase and sale contract the client has terminated according to the exercise of the right of withdrawal, are covered by the client.

“Professional” client or Special Orders

The reception of the sold merchandise must be done within 8 days after the issuing of the sales document, and it should be checked right after its reception. Any non-compliance (product, quantity or quality) should be reported to us within 24 hours after reception.

Returns are accepted due to:

A mistake by our services; the product sent doesn’t match the placed order.

Possible quality deficiencies, after being analyzed and proven by our services.

Other cases, different from the above-mentioned, are analyzed occasionally. However, when the return request is accepted and its malfunction wasn’t our responsibility, the credit memo may be processed with a 20% deduction of the products value, for treatment and handling expenses.

Returns of special orders are never accepted.

The product and the corresponding package must always be in perfect conditions and the returned merchandise must have its return form or document according to legal requirements.

Intellectual property

The website www.handlie.eu and all its contents are protected under the Intellectual Property Law, in particular copyright and brands. The client acknowledges that all copyright, trademark and all other intellectual property rights over the material and content that are provided as part of the website belong, at all times, to Handlie.

Any use, reproduction or total or partial reference of its contents is forbidden and it’s a crime when done without prior authorization by Handlie.

The use of the domain www.handlie.eu or links redirecting to it with abusive purposes, and without prior authorization, can be subject to appeal to competent legal means by Handlie.

Handlie accepts no responsibility for the abusive placement of links redirecting to the domain www.handlie.eu on other pages, the origin of these pages and its content.

Online security, privacy and virus

The website www.handlie.eu has security systems to assure the protection of the information provided by the consumers, as well as prevent unauthorized access to the information, misuse, its dissemination, loss or destruction.

However, it’s the user’s responsibility to ensure that the computer he’s using is properly protected against malware, computer virus and worms.

In this regard, we highly recommend that you take into consideration the following security recommendations:

- Don’t use public computers when working with personal information, for example credit card numbers;
- Preserve the confidentiality of your personal information;
- Don’t forget your login information;
- When you’ve finished accessing your account, always log out;
- Always use an updated antivirus on your computer;
- Ensure that your operating system is updated;
- Ensure that your browser (software that allows you to browse the internet) is updated;
- Use an enabled firewall: having an enabled and installed firewall can help you block some external attempts to access the computer, making it less vulnerable.

In case our website has links to other websites and third-party content, these links are only for informational purposes only, we have no control over the content or material of those pages. Therefore, we can’t guarantee the quality, security or accuracy of the information or products in them and we accept no liability for damages or losses by using them.

Written communication

The applicable legislation requires that part of the information or notifications we send to be in writing.

By using this website the client accepts that most of our notifications will be made electronically.

We’ll contact the client by email or by providing information through warnings in this website. For contractual effects, the client accepts the use of this electronic mean of communication and acknowledges that all contracts, notifications, information and other notifications sent electronically meet the legal requirement that such notifications should be sent in written form. This condition won’t affect the rights recognized by law.

Applicable legislation

The use of this website and the purchase contracts made through it are governed by portuguese law.

This provision doesn’t affect other rights granted to the consumer by the legislation in force.