Professional Sales Conditions


This document establishes the conditions in which Professional customers can purchase products at

Professional customer: the purchaser, a singular or legal person who is a professional user, therefore, intends for the acquired goods to be used professionally (industrial, services, etc..)


In case the client is a Professional customer the warranty has a maximum period of 6 months or other period if established by the product’s manufacturer or distributor. This warranty excludes possible faults in the application or use that doesn't comply with its intended purpose. When potential complaints relating to this warranty are fair, it implies reparation, and in case that that isn’t possible, the replacement of the faulty products. Any costs related to the replacement process or application of the mentioned products aren’t our responsibility.

Cancelling or Returning Online Purchases

In case of special order or Professional customer, the reception of the sold merchandise must be done within 8 days after the issuing of the sales document, and it should be checked right after its reception. Any non-compliance (product, quantity or quality) should be reported to us within 24 hours after reception.

Returns are accepted due to:

  • A mistake by our services; the product sent doesn’t match the placed order.
  • Possible quality deficiencies, after being analyzed and proven by our services.
  • Other cases, different from the mentioned above, are analyzed occasionally. However, when the return request is accepted and its malfunction wasn’t our responsibility, the credit memo may be processed with a 20% deduction of the products value, for treatment and handling expenses.
  • Returns of special orders are never accepted.

The product and the corresponding package must always be in perfect conditions and the returned merchandise must have its return form or document according to legal requirements.